Note: The LCD displays on remote controls are sensitive to sunlight. Be sure to store the transmitter (the handheld part) away from direct sunlight, so that the LCD crystals do not fade.
Link to Owner's Manual for ProFlame I Remote (with house icon on display)
Link to Owner's Manual for ProFlame II Remote
If the thermostat icon is missing, click here to learn how to reset it.
Quick FAQs: If the stove is not responding to your remote control, follow these simple troubleshooting steps (more details are in the owner's manuals; see links above).
- If this remote has never worked, it may just need to be sync'd to its receiver module: Follow the directions in your owner's manual to sync the remote. For most remotes, this involves pressing the LEARN button on the module underneath the unit, which is usually a red button. You should hear a beep, and then (within 3 seconds) pressing any button on the handheld remote (you should hear a few confirming beeps).
- If this remote has worked in the past, but now is not working: The handheld transmitter may need new batteries.
- If you have fresh batteries, and the receiver module is set to REMOTE, but it is still not working: slide the switch on the receiver module to the ON position (which will bypass the handheld transmitter altogether). If the stove starts in this way, then try re-syncing the remote (see step 1 above). If it does not work after re-syncing, then you may need to replace the remote. We usually keep replacement remote controls in stock. Bring in your old remote transmitter so we can test it one more time before you replace it.
- If the stove does not start when the receiver module switch is slid to ON: then the issue is probably not the remote control, and you may want to consider a service call.
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